What should I do if I receive a wrong or damaged product?
If you receive a wrong or damaged product, you must raise a cancellation/return request for the order through the “My Orders” section or contact us at support@prepmarket.live.
Once the request is approved, the order will be cancelled. Replacement is not available for wrong or damaged products. If you wish to receive the correct product, you will need to place a new order separately.
For orders that have already been dispatched, the original shipment must be successfully returned to our warehouse (Return to Origin or RTO) before the refund is initiated. The refund will be processed within 3–5 business days after the shipment has been returned to our warehouse and the required bank details have been received, in accordance with our Return and Refund Policy.
Please note that customers should not expect a replacement for wrong or damaged products. A new order must be placed separately.