How do I cancel my order?
Please go to the “My Orders” section under the main menu of the PrepMarket App/Website and select the order you wish to cancel.
You can cancel your order as long as it has not been packed for dispatch. If your prepaid order is cancelled before dispatch, you must submit your bank details through our Refund Bank Details Collection Form to receive your refund.
Refund Form: https://bit.ly/prepmarket-refund
The refund will be transferred to the bank account provided in the form and will be processed within 3–5 business days after the required details have been received.
How long will the refund take after cancellation?
The refund timeline depends on whether the order was cancelled before or after dispatch.
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Orders cancelled before dispatch: The refund will be processed within 3–5 business days after the required bank details have been received through the Refund Bank Details Collection Form.
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Orders cancelled or returned after dispatch: The shipment must first be successfully returned to our warehouse (Return to Origin or RTO). Once the shipment has been returned and the required bank details have been received, the refund will be processed within 3–5 business days.
Refund Form: https://bit.ly/prepmarket-refund
All refunds are transferred to the customer's bank account and are not credited back to the original UPI payment method. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.
Why is the “Cancel” button missing?
There are two possible reasons:
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The order has already been packed or dispatched: The cancellation option may no longer be available. If the order has already been dispatched, you may refuse delivery or contact our support team for assistance. If the shipment is returned to our warehouse, the refund will be processed in accordance with our Return and Refund Policy.
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Technical issue: If the cancellation option is missing and your order has not been packed or dispatched, please contact our support team at support@prepmarket.live for assistance.
I didn't cancel my order, but it is marked as cancelled. Why?
Your order may have been cancelled by our team if your delivery address or PIN code is not serviceable, or if another issue prevents us from fulfilling the order.
If you have already paid for the order, the refund will be processed in accordance with our Return and Refund Policy. You may be required to submit your bank details through our Refund Bank Details Collection Form.
Refund Form: https://bit.ly/prepmarket-refund
Once the required details have been received, the refund will be processed within 3–5 business days, subject to the applicable refund conditions.
For further assistance, please contact support@prepmarket.live.