How do I cancel my order?
Please tap on the “My Orders” section under the main menu of the App/Website and select the order item that you wish to cancel. You can cancel an order as long as we haven't packed it for you. We refund the entire order amount in case of a prepaid order.
How long will the refund take post-cancellation?
We initiate the refund immediately upon cancellations. The time for the refund to reflect in your source account might vary depending on the payment mode used. If you paid using your bank or e-wallet, it will reflect in the source account within 5 to 7 working days from the time of refund initiation. Please note that this is the time taken by the respective banks or e-wallets to process your refund.
The 'Cancel' button is missing.
There are 2 major reasons for this to happen
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The order might have already been packed or shipped out; in which case you can refuse the delivery of the order and in case of a prepaid order, a refund will be processed.
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Something on the website might not work as it's supposed to. Kindly contact the support team at support@prepmarket.live or raise a ticket.
I didn’t cancel my order but it is marked canceled in my order section.
Well, it can mean your delivery address pincode might be non-serviceable and was canceled by the PW team. In case of a prepaid order, a refund will be processed.