How do I check the status of my order?
Please tap on the “My Orders” section under the main menu of the App/Website to check your order status. To know the status of your item in real-time, just tap on “Track Order”
Will all the order items be shipped out together?
We ship all products of an order together. However, sometimes a few products of an order may get dispatched separately due to size or weight issues.
What should I do if I miss my delivery and it is returned?
We will try to attempt delivering your order thrice; each attempt on a consecutive day. So if you have missed the delivery please do not worry, we will try to attempt again. If you have missed it three times then it will be returned to us and in case of prepaid payment, the refund will be processed within 7-10 working days
Can I change my delivery address or mobile number once the order has been placed?
Sorry, that is not possible at the moment as the system has already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and place a new one. Don't worry, there are no cancellation charges.
Will I have to pay shipping charges?
The Shipping charges will depend on the total cart value and the payment method.
What should I do if the package I received was damaged?
We request you not to accept a package if it is tampered with. In case you already have received a product that has an issue, Please raise a refund or replacement under my order section.